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Your product can very easily be backward compatible. It is easy to get though, simply go to the standard download link and click on it. Do not post advertisements, offensive materials, profanity, or personal attacks. Simply visit the page below which points directly to the download link to get the full installer. By you're own admission, you're simply guessing now.

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Shame about the installation files. Here are some other recent versions at FileHippo if anyone wants to try them. This file is for Mac and won't work on your Android.

Frederick So far, yours is the only reasonable explanation offered on this thread. Feel free to contact us again for any further assistance. And when will install and system requirements be enhanced to mention this? Thank you and Best Wishes.

If they are like me, they are considering upgrading to the non-free version. Advertisements or commercial links.

Please remember to be considerate of other members. To analyze this issue we will need some diagnostic information. Would you please arrange for a technician to look into it? That would explain the prompt and curteous, but ultimately fruitless replies.

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AVG 64 bits W10 version

Altering the version number to match any newer version should work. Please try again now or at a later time.

To look into this issue, I have sent you an email with instructions to be followed to get our additional support. Should it be helpful, below is my original post from earlier today, which I deleted. In addition to the setup installer, the virus definitions you need to download are growing all the time as well to include all the known threats. Chris Pugson So it's not just me. Download Immunet Full Installer bit.


It seems to be working fine to me, but use at your own risk. Time to step up and fix this. You won't be the first software house not to notice this, but it will restrict your customer base as they leave you if it's not fully investigated and fixed. Is the installation process expecting a file to be present that isn't on my system? Panda have a useful wiki page for instructions on installing the cloud antivirus product, and this page also includes a link to the full offline installer.


This is triggered by the campaign not the update itself. There are a lot of users out here that have depended on you for years. Kiryl Verenich The same issue. Alun G Ditto to all that Jack said above.

This just means a slightly smaller amount of data to download during install. Do note the download may take a few seconds to begin. Required Question General discussion. Follow Follow this discussion and email me when there are updates Stop following this discussion. Our Remote Technicians will look into your computer and will resolve it for sure.

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This post has been flagged and will be reviewed by our staff. Do you want our antivirus for Android instead? Do you want our cleaning app for Mac instead?

Zonealarm has a static page of full offline installers for the paid products but not for the free version. Two months is a long time. Whether or not and how much salt you take with that is up to you. To fix the problem, one flips a command line switch and recompiles the offending library.

Please follow these steps to send us diagnostic information from your computer. Please feel free to contact us back for any further assistance. Unfortunately I was recently forced to replace the hard drive. Complain until it gets fixed and be happy when it is. This does not help me at all.

This file is for Android and won't work on your Mac. Then you can download the full bit and bit installer files. Sites like TechSpot and DownloadCrew will usually tell you what the latest version number is. All their paid products download similar small setup files from the standard download pages and you have to visit the support tab to get the full installers.

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Please contact us back should you need any further assistance. Unfortunately the first level support people don't know why we had trouble, ma baker song or are not telling us.

Please feel free to contact us for further assistance. This antivirus file is for Android and won't work on your Mac. Alice Steinke Well, the best answer does not work anymore. In fact, it's the very same version you linked to.

Vennila Is there really any point submitting a SysInfo report? The problem is the installer, not the software. It's a relatively recent installation and has been carefully looked after so I doubt it's infected with a virus.

Here we have some solutions for getting the full setup installer packages for the software in our Comprehensive List of Free AntiVirus that currently offers a web installer as the main download. When you do, you're not given a solution, just told to upgrade to a different version of Windows.

Please let us know that status of this. Advice or assistance would be appreciated. Once reported, our moderators will be notified and the post will be reviewed. Thank you for understanding! You have told other people that they must update their hardware.

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