Terms of Use

Who we are

SIA “Altes,” registration no.: 45403042897, legal address: Vienības gatve 87e, Riga, Latvia, LV-1004, hereinafter referred to as the “Online Store,” provides content and offers products/services available on the website in accordance with the Terms of Use outlined below.

General Provisions

If a consumer purchases goods/services via the website, this agreement is considered a Distance Contract and is subject to the laws of the Republic of Latvia governing distance contracts, including but not limited to the Consumer Rights Protection Law and the Cabinet of Ministers Regulations “Regulations on Distance Contracts.”

Making Purchases

The prices and specifications of products sold in the online store are displayed alongside the products.
To place an order, add the desired products to the shopping cart. Fill in the required fields and select a suitable delivery method. The total order cost, including delivery, will be displayed on the screen. Complete the payment to finalize the order.

Payment Terms

The currency for transactions on the site is the Euro. Purchases can be paid using the following payment methods provided by the Stripe and PayPal payment platforms:

• Visa/Mastercard card payments
• American Express
• Discover
• JCB
• Diners Club
• Apple Pay
• Google Pay
• PayPal balance payments

Note: When using the online banking payment method, confirm the order and click the “Return to Merchant” button.

Personal data required to process payments is transferred to the licensed payment institution STRIPE.
The contract becomes effective upon successful payment to the online store’s bank account. If, for any reason, the order cannot be fulfilled, the Buyer will be notified, and the payment will be refunded as soon as possible but no later than 14 days after the notification.

Delivery Terms

Products are delivered to most European countries. Purchased goods are shipped using DPD courier services or parcel lockers. All duties and taxes required for receiving the shipment at the delivery destination must be covered by the Buyer. Delivery costs are displayed before confirming the order. Purchased goods are delivered to the address specified by the Buyer within 3-5 business days. In exceptional cases, the Online Store reserves the right to deliver products within 20 calendar days, notifying the customer accordingly.

Right of Withdrawal

The Buyer has the right to return the product within 14 calendar days from the date of receipt. (Depending on the product, the Buyer may not have the right of withdrawal, in which case the reason must be clearly stated and explained.) The right of withdrawal does not apply if the Buyer is a legal entity.

To exercise the 14-day right of withdrawal, the product may only be used for its intended purpose. The consumer is responsible for maintaining the quality and safety of the product during the withdrawal period. If the product is misused, damaged, or handled negligently, if the original packaging is lost, or if the packaging is significantly damaged, the Online Store reserves the right to reduce the refundable amount based on the decrease in the product’s value.

To exercise the right of withdrawal, you must submit the withdrawal form, which is available on our website: Return Form, no later than 14 days after receiving the goods.

The Buyer covers the return shipping costs, except in cases where the reason for the return is that the product does not match the order (e.g., incorrect or damaged product).

The Buyer is required to return the goods to the Seller without delay and no later than 14 days after submitting the withdrawal form to the Online Store. Upon receiving the returned goods, the Online Store will promptly refund all payments received from the Buyer under the Distance Contract, but no later than 14 days after receiving the goods.

The Seller reserves the right to withhold the refund until the goods or proof of return are received. If the Buyer has chosen a delivery method other than the least expensive option offered by the Online Store, the Online Store is not obligated to reimburse the excess shipping costs.

The Online Store is not liable for delays, non-performance, or other types of non-fulfillment caused by circumstances beyond the reasonable control of the Online Store.

The Online Store reserves the right to refuse to sell goods and request their return from the Buyer if the price listed on the Online Store is significantly lower than the market price due to an error.

Consumer Rights Regarding Non-Conforming Products

The Online Store is responsible for any non-conformities or defects in the goods sold to the Buyer that arise within 6 months from the date of delivery or that were present at the time of delivery, provided this assumption is not inconsistent with the nature of the goods or the defect itself. The Buyer must notify the Seller of any non-conformity immediately, within 2 months of discovering it, by submitting a complaint. Complaints can be submitted by contacting the Online Store via email at hello@drflex.eu

The Online Store is not liable for defects that occur after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request that the defects be remedied or that the goods be exchanged for new ones free of charge.

If the goods cannot be repaired or replaced, the Seller shall refund all payments made under the Distance Contract. The Seller must provide a written response to the Buyer’s complaint within 15 days.

Processing of Buyer’s Personal Data

The Online Store processes only the personal data provided by the Buyer during the order process, such as name, surname, email address, etc.

The Online Store transfers personal data to the transportation service provider(s) to ensure the delivery of the goods.

If you have explicitly agreed to receive our marketing communications, including updates and offers, we may periodically contact you with information about our services and latest promotions. For this purpose, we may process the email address you provided when subscribing to marketing communications. The Buyer may opt-out of marketing communications at any time by notifying us via email at hello@drflex.eu

Dispute Resolution Procedure

For matters not covered by these Terms and Conditions, the Buyer and the Seller agree to comply with the laws and regulations of the Republic of Latvia.

Any disputes between the Seller and the Buyer will be resolved through mutual negotiations or correspondence. If a dispute cannot be resolved through these means, it will be settled in the courts of the Republic of Latvia in accordance with Latvian law.

Disputes between the Buyer (consumer) and the Seller may also be submitted to the Consumer Rights Protection Centre or the courts of the Republic of Latvia.

The Buyer also has the right to seek dispute resolution through the European Union dispute resolution bodies.